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The Open Data Hub Customer Care Chatbot: Technologies, Challenges, Outcomes Chris Mair, 1006.org With February almost here, we look forward to welcoming you to this year's second SDT, which will explore the possibilities of Large Language Models (LLMs) for customer service and software development. LLMs have the potential to transform the workplace by taking over language processing tasks previously performed by humans. This is particularly true in areas such as c...
The Open Data Hub Customer Care Chatbot: Technologies, Challenges, Outcomes
Chris Mair, 1006.org
With February almost here, we look forward to welcoming you to this year's second SDT, which will explore the possibilities of Large Language Models (LLMs) for customer service and software development.
LLMs have the potential to transform the workplace by taking over language processing tasks previously performed by humans. This is particularly true in areas such as customer service and software development. To explore the possibilities of LLMs, the Open Data Hub team set out to create a proof of concept chatbot. Drawing on an extensive pool of project data, such as code on GitHub, documentation and the project website, this chatbot helps the Open Data Hub's customer support team to assist their customers. Chris Mair will discuss the technologies used, the challenges faced and the results of this first PoC.
Want to find out more? Register now and join us on 8 February at 6:30pm!
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https://codeberg.org/chris-mair/talk-dev-thu-20240208
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